| Savvy Mobility, a product by Losch Digital Lab S.à r.l., is a state-of-the-art On Demand Mobility Platform for cities and operators to run flexible transport. Savvy is the main initiative of Losch Group in Luxembourg to provide technology for pooled and sustainable transport. Our IT and project team is in Luxembourg and Oporto manages hundreds of vehicles for clients throughout Europe.
To increase our impact on the market, we are looking for a
Customer Success Manager (m/w) - Luxembourg, Oporto – fulltime
What is the role
- Be the single point of contact for Savvy’s clients ranging from users of Savvy’s standard SaaS solution to customised project implementations
as a lead of our Client Success, Operations and Project team - Ensure low-friction execution of projects before and after go-live and ensure our clients are successful in using our software
- Determine, follow-up on and assist our clients in meeting project scope, milestones, and objectives while overseeing resources and budget
- Ensure high customer retention and coordinate/own the up- and cross-sell effort of accounts together with sales through regular business reviews
- Coordinate closely with Savvy’s sales, product and IT team and communicate relevant decisions to and from clients
- Understand client’s needs through active listening and suggest solutions based on Savvy’s existing software parameters or new features
- Contribute to improving Savvy Platform through regular check-ins with our clients and reporting bugs, requests, etc. to the Savvy’s product team
- Oversee and manage contracts with our customers by assigning tasks and communicating expected deliverables
- Measure project performance and monitor progress of our clients using our software to identify areas for improvement
- Collaborate with the Savvy team for relevant presentations, procurements, or submissions and represent Savvy at fairs and events in the industry
- Be an expert of Savvy’s platform and run remote or on-site trainings
- Steep career path ahead as a function of the results you fully own.
Who you are
- You have 3-5 year of experience in operations or project management for a SaaS company or technology start-up, ideally in the mobility sector
- A natural listener and problem solver with profound people skills who knows to run smooth trainings and address clients’ questions and needs
- A well-organised facilitator who translates clients’ needs into tangible action for sales, marketing, product, and IT team
- A self-learner and curious person who loves the challenge of making things work and solve clients’ requests with the parameters available in Savvy's solution, especially in complex multi-layered projects
- You hold a Bachelor’s or Master degree in a relevant field
- A network in the mobility, public transport, or another relevant B2G industry that serves as a head-start is highly valued
- Experience in a leadership capacity is a plus
- You are fluent in English and German
- Any other European language is a plus, in particular French or Dutch.
What is Savvy?
Savvy is all about pooling and our mission make sure that no vehicle runs emptier than it should. For that we have built a turnkey software to run demand-responsive transport consisting of a powerful real-time booking and dispatching algorithm, a versatile passenger app, an intuitive driver app, a configurable admin panel backend for operators and dispatchers, as well as a web-booking frontend.
We are driven by the following values at Savvy:
- Sustainability: United in our passion for innovative technology, we work for a more sustainable world and an efficient and inclusive use of resources in transport.
- Respect: We live a culture of mutual respect and tolerance at the workplace.
- Communication: We overcommunicate and actively ask for information and constructive feedback. This is how we get most out of a diverse, international and partially remote team.
- Team: When we succeed, we do so as team and when we fail, we fail as a team. But we embrace failure as a part of innovation and always strive to learn together.
- Success: Our effort goes into making our clients successful through our solutions as the best guarantee of our own success. We celebrate every success.
- Efficiency: As a company providing state-of-the-art optimisation, we strive to continuously improve the cost basis of our solutions and apply synergies with partners where possible. We ensure no vehicle runs emptier than it should.
What do we offer?
- At Savvy, we work towards an optimised utilization of resources through technology and data. And we walk the talk by tracking the environmental, social, and economic impact we have on our clients. Furthermore, we actively foster the use of public transport within our team and voluntarily offset the net carbon emissions of our business activities
- You will have a unique possibility to shape the future of mobility and become a crucial part in how Savvy contributes to it
- Our team is small but talented where everybody has an important degree of responsibility while colleagues are always approachable to help out
- We invest in our team members’ growth with a dedicated training budget for skills to remain state-of-the-art and your curiosity served
- We hold regular in person workshops and team activities to nurture our company culture across the different locations of the team
- We provide clear career paths and define challenging yet feasible goals that will allow you to grow into your next professional role
- Competitive salary (with individual and team commissions) and flexible employment in Kockelscheuer (LU), Oporto (PT) and the option to work remotely.
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